Frequently Asked Questions

This Section was last modified on 15th Mar 2020.

What Payment Methods Are Available?

Big Value Shop accepts all major debit/credit cards including E-wallets and online bank transfers. Users may opt for Cash on Delivery payment option as well.

Am I Eligible For Free Shipping?

Shipping charges may vary from product to product and the quantity of the item you want to order. Always check the shipping incurred at the checkout page before placing the order.

How Can I Earn Reward Points?

You will earn reward points when you buy any item from Big Value Shop. You can also earn reward points by referring people to our website. For more details, check “Reward Points” However, reward points may not be applicable for certain product categories/brands.

How Long Will It Take To Get My Package?

We use third-party Courier Partners to deliver order(s) to Customers/Buyers. It takes 1-2 days for processing the order and 4-6 days of transit time. However, due to weather conditions or any political interruptions, the standard time-frame may exceed. We always keep track of each order dispatched from our end. Customer will be informed at every step.

How Do I Track My Order?

Once the Order(s) is packed and shipped, customers are eligible to track their Order(s). Customers will get the Tracking ID via email through which they can track the respective order.


  1. At the bottom of the Big Value shop’s home page, you will see ‘Track Your Order’ option, hit that button.
  2. Enter your ‘Order ID’ and ‘Billing Email’, and then Click on ‘Track’ option.

How Do I Place An Order?

For placing your order, follow the instructions:

  1. Choose the item you would like to purchase.
  2. Check the availability and other applicable options.
  3. Now, tap on ‘Add to cart’ and then hit the ‘view cart’ button.
  4. Under the ‘Cart’ page, press on ‘Proceed to checkout.’
  5. Give your billing details, and then tap on ‘Place order.’

How Should I Contact If I Have Any Queries?

You can call or WhatsApp on +918708758707. Also, you can leave a message under the ‘contact us’ page.

Do I Need An Account To Place An Order?

Yes, as it offers convenient & fast service and obtains high security. In addition to it, users will get Reward Points on each successful purchase and successful referral only if they have an account. For more info about Reward Points, check this link.

Can I Change The Shipping Address Once The Order(s) Is Shipped?

It totally depends on Seller(s) & Courier Partner(s). If they are ready to do so, your shipping address can be changed. For more information, call us.

Can I Make Changes In My Order(s)?

Only before Order(s) has been ‘Shipped.’ Call us directly and we’ll see if any better option is available to make any change.

What Should I Do If I have Failed To Receive The Order?

We understand that you may be busy somewhere – working in an office, or chilling out. We make 3 attempts on 3 consecutive working days. Customers are requested to call us if they miss their delivery. We will sort it out as early as possible. Please refer to ‘Return & Refund’ section on our site for more details.

How Can I Cancel My Order?

Order cancellation is subjected to Approval from the concerned team. Order(s) can be canceled within 4 hours of placing it or before it is shipped, whichever occurs earlier. To cancel your order, please call or WhatsApp on +918708758707 in business hours. You can also leave a message for canceling your purchased order by visiting the ‘Contact Us’ page. In case of Prepaid or Advance Payments, transaction fee will be applicable.

Note: Shipment Tracking numbers are sent manually via email during office timings by the customer service team and thus not to be treated as actual shipping time.

Once The Cancellation Is Approved Till When (Days) Refund Will Be Processed And In How Many Days Amount Would Be Reflected In My Bank Account?

After Approval, we try ‘no delay’ from our side. We will initiate the refund once the cancellation is approved that usually takes not more than one Business day. Generally, banks do take 5-7 business days, so you can expect the refund within these business days.

Till How Many Days I Can Initiate The Return And Request For Refund?

It is necessary to read the ‘Return & Refund’ policy before requesting for refund.  Based on the guidelines provided, Return, Refund or Replacement can be initiated for eligible products in 7 days from delivery date.

Once The Return And Refund Are Approved Till When (Days) Refund Will Be Processed And In How Many Days Amount Would Be Reflected In My Bank Account?

Once your return is received by us, Refund will be processed within 2 business days. It may take 2 weeks to receive and deal with your return and make a refund. If the refund does not reflect within 2 weeks, call your bank for more information. You can also contact us to know your refund status.

Can I Return My Order(s) To The Delivery Boy As Soon As I Get And Don’t Like?

No! A Flexible Return Window is provided to the customers to return their item(s) on certain conditions. Courier Partners are strictly instructed not to accept the item(s) as return while executing package delivery.

How long will it take to get my order?

Domestic delivery usually takes 2-7 business days*. International orders typically require 15-20 days for delivery*, subject to factors such as your country, location, and unforeseen circumstances. Our utmost priority is to ensure prompt service, and we also offer express shipment options for select countries. To explore all available options and obtain an approximate delivery timeframe for your order, kindly consult our customer service executive. We are committed to assisting you efficiently.